It is mack's stated policy to meet or exceed customer requirements
in quality. The objectives to which our facilities operate are as
follows:
- Enable,
perform, and manage activities that support specific customer
requirements.
- Support
the technologies and tools that maintain the organization's cutting-edge
position.
- Establish
and maintain quality objectives and infrastructure to provide
effective operations.
- Continually
improve organisational processes, services and products.
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Management
Leadership: Senior executives create and sustain a clear and visible
quality value system to guide all activities of the organization towards
total quality excellence and the achievement of established world-class
standards.
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Employee
Involvement: An environment and related value system exists
in which all Mack Telecom people are personally involved, individually
and as team members, in establishing and achieving quality goals.
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Customer
Focus: Customer Satisfaction is the paramount purpose of all
company activities. Meeting the requirements and value expectations
of our internal and external customers is the primary task of every
employee.
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Quality
Technology: Data, information, and technology are used and managed
to support the organization's Total Quality System with prevention
as the principal goal.
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Supplier
Partnerships: Mutually beneficial partnerships are developed
and maintained with suppliers who share our commitment to achieving
increasing levels of customer satisfaction through continuing improvements
in quality, service, delivery, and cost.
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Planning
For Quality: Mack Telecom Strategic and Annual Operating Plans
include key quality issues and improvement programs with measurable
goals. Quality is used to maintain a competitive advantage with
a superior product reputation.
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Benchmarking:
Benchmarking, based on customer requirements, expectations and analyses
of business operations—is successfully used to enhance quality
improvement.
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Products
and Services: Services are appropriately reviewed, verified,
produced, and controlled to meet exact customer requirements.
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Processes
and Procedures: Processes and procedures, used to create and
deliver products and services, are developed as an integrated, verified,
and statistically controlled system, using appropriate technology
and tools.
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