Standards of Excellence | Quality Technology | Management Leadership | Products and Services
		Quality Policy It is Mack's stated policy on quality to meet or exceed customer requirements. The objectives to which our facilities operate are as follows: Enable, perform, and manage activities that support specific customer requirements. Support the technologies and tools that maintain the organization's cutting-edge position. Establish and maintain quality objectives and infrastructure to provide effective operations. Continually improve organisational processes, services and products. Standards of Excellence Management Leadership: Senior executives create and sustain a clear and visible quality value system to guide all activities of the organization towards total quality excellence and the achievement of established world-class standards. Employee Involvement: There exists an environment-based value system, in which all Mack Telecom people are personally involved, individually and as team members, in establishing and achieving quality goals. Quality Technology: Data, information and technology are used and managed to support the organization's Total Quality System, with prevention as the principal goal. Supplier Partnerships: Mutually beneficial partnerships are developed and maintained with suppliers, who share our commitment to achieving increasing levels of customer satisfaction through continuing improvements in quality, service, delivery, and cost. Planning For Quality: Mack Telecom's Strategic and Annual Operating Plans include key quality issues and improvement programs with measurable goals. Quality is used to maintain a competitive advantage with a superior product reputation. Benchmarking: Benchmarking, based on customer requirements, expectations and analyses of business operations—is successfully used to enhance quality. Products and Services: Services are appropriately reviewed, verified, produced, and controlled to meet precise customer requirements. Processes and Procedures: Processes and procedures, used to create and deliver products and services, are developed as an integrated, verified, and statistically controlled system, using appropriate technology and tools.